Frequently Asked Questions
For Prospective Users
Hooked on Phonics is a powerful program for children approximately ages 3-8; from those who are just starting to learn letter names and letter sounds (approximately Pre-K or age three), to children who are struggling (or need a little boost) to master reading skills all the way through early 2nd grade. Our Learn to Read boxed kit program runs a bit longer, through the end of 2nd grade.
If your child has not yet mastered the alphabet and letter sounds, our Pre-reader section is the right place to begin. Both our App + Practice Packs and our Learn to Read boxed kits begin at the Pre-K level. You may start your child at any level of the program you deem appropriate, as well. Simply navigate to the Step in the App that correlates with your child’s grade reading level. Note, we suggest rounding down, if you have any question about your child’s current reading level, as extra review builds confidence and fills in gaps in understanding, whereas starting at a level that is too difficult could leave your child frustrated and/or cause them to skip important skills. Here is a general guide to how approximate grade levels match up with our App and Practice Packs:
When you open the Hooked on Phonics App for the first time, swipe right on the white arrows to be taken to our Pre-Reader (Big Reading Show) section. You’ll see a red curtain background, tap the Big Reading Show curtain, and you will see several “tickets”. Your child can complete these tickets in any order, but you’ll want to move from first to last if you plan to use Practice Packs with your child for hands-on practice, as the packs coordinate with the App steps in order.
If your older child (2nd grade and above) is reading below a 2nd grad level, it’s important to make sure that they have fundamental reading skills in order to catch up. We typically suggest older children to start with our Kindergarten level to fill in any gaps in foundational skills, while building the child’s confidence along the way. Our content runs through the end of 2nd grade.
In what ways has the Hooked on Phonics Learn to Read program been updated from the original program?
The updated Hooked on Phonics Learn to Read program aligns with the most current Common Core Standards for Reading Foundational Skills for Kindergarten through Second Grade, including:
- Concepts of Print
- Phonological Awareness
- Letter-Sound Correspondence
- High-Frequency Word Recognition
The current version has many layers to appeal to a variety of learning styles:
- Visual learners: will benefit from videos that illustrate the concepts as well as workbooks that allow children to follow along as they watch
- Auditory learners: will enjoy silly, sing-along songs to help children remember new concepts
- Physical (Kinesthetic) learners: benefit from flash cards and suggestions for off-the-page activities using real world objects
It’s fun! The videos are silly and entertaining. The songs are silly and catchy- they make the kids want to dance. And the program is set up so that the child is rewarded at every step along the way.
The Learn to Read App + Practice Packs program features the Hooked on Phonics App, which allows kids to learn how to read on smartphones, tablets and computers (just about anywhere) with those awesome songs, videos and interactive games and e-books, as well as hands-on materials mailed to your door each month, including workbooks, 2-3 storybooks and stickers to celebrate progress. This variety of materials is perfect for modern families. A mix of convenient technology and hands-on learning for aspiring readers.
The Learn to Read Boxed Kits includes a complete curriculum, with DVDs (featuring those fun videos), robust workbooks, a library of 36 storybooks – some written by award-winning authors – that were custom-created for the purpose of setting your child up for reading success, and stickers and certificates to track progress.
It’s always a great idea to talk with your child’s teacher about how you are using Hooked on Phonics with your family. Most teachers are thrilled to hear children are getting an additional source of reading instruction to fill in any gaps and/or provide powerful tools to get ahead. Over 5 million families and thousands of schools have used our programs for more than 25 years. The current Hooked on Phonics program is aligned with educational standards for all 50 states.
The Learn to Read program was not designed for English language learners, since one must be fluent in English to identify images by their English names in order to complete activities. However, we have heard from English as a Second Language families and students that using the program helped improve their reading and writing as their English skills progressed.
Both the App + Practice Packs and Learn to Read Boxed Kits start at the Pre-Reader level, introducing letter names and letter sounds as a foundation for reading, so your child does not need to know their letter names or letter sounds to begin. Fun songs, simple stories and practice activities will solidify your child’s skills around recognizing letters and their sounds as they master the alphabet.
Hooked on Phonics was not designed specifically for children with learning disabilities, yet we hear from many families that it has been an effective tool for teaching children with a wide range of learning challenges, including autism, dyslexia, and sensory processing disorders. For some children, the repetition, songs and pattern of learning are a great fit. We encourage parents to give the program a try with a low cost trial to see how it works for their child(ren). If it’s not a fit, we will stand by our money-back guarantee if you contact us within 30 days of purchase. Also feel free to join and ask questions in our Facebook Group specifically for Families using Hooked on Phonics with Children with Learning Challenges.
The Hooked on Phonics Learn to Read program uses systematic instruction and multi-sensory materials to help children learn to read. The instructional approach and techniques are based on current research about how children acquire the skills of reading, and the levels build skills from mastering letters and sounds, to forming words and sentences, and ultimately to reading fluency. For more information on the science behind the program, please check out our What Is Phonics Page.
Yes. The Hooked on Phonics Learn to Read App systematically teaches the following Common Core Reading Foundational Skills for Kindergarten:
- Concepts of Print
- Phonological awareness
- Letter-Sound Correspondence
- High Frequency word recognition
If you are experiencing difficulties ordering, please keep in mind that there are certain payment types that we do not accept, such as prepaid credit/debit cards, employer cards, green dot and cash app cards. If you attempt to use one of these payment methods, or if your regular credit card has restrictions on it that would prevent you from ordering from a subscription service, your order may be declined, and we will not be able to take your funds. Any pending authorizations you see on your card will be reversed within 3-5 business days.
If none of the situations applies and you believe your order should have been processed, please reach out to our customer care team:
1-888-605-5055 Monday-Friday, 9AM-6PM Eastern time
What is the difference between the Ultimate, Essential and Complete Learn to Read boxed kits and the Learn to Read individual boxed kits?
Hooked on Phonics Learn to Read is an 8-level program that takes children from letter names and sounds all the way through long-vowel sounds, complex vowels, consonant blends, and challenging sound combination. By the end of the program, your child should be reading at a second grade reading level.
The Learn to Read Ultimate Bundle, Essential Bundle, and Complete Learn to Read kits all include the full comprehensive Pre-K through 2nd grade curriculum. Each bundle features slightly different bonus materials, such as Lifetime App access, Hooked on Spelling, and our Reading Fun pack. Note, the Hooked on Phonics App, included in some bundles, was developed as a standalone product and will not directly correlate to the printed materials in your boxed kit. If you plan to use the App with the boxed kits, it will be a powerful supplemental material rather than an integrated part of the printed program.
The individual levels by grade, available here, are components of the complete program. You do not need to purchase the individual levels if you have the complete program. We often recommend a family purchase a single level if their child is starting with the program in late 1st grade, for example, and would not need the entire Pre-K through 2nd grade program.
The Hooked on Phonics App will require at least 90 MB of free space. Please check your device storage before attempting to download the App for best results.
From your home screen on your mobile phone, touch the settings > General > Usage > Storage
If at the top of your screen you see less than 100 MB available, you will need to delete some applications or files to make room for Hooked on Phonics. It will be worth it!
Our App + Practice Packs program is a monthly program that includes two components: the award-winning Hooked on Phonics App ($6.99/month) and monthly Practice Packs mailed to your door, containing a new workbook, 2-3 storybooks and stickers to coincide with each lesson in the app and round out your child’s learn-to-read experience with hands-on materials ($6.00 plus $2.99 shipping and handling), for a total of $15.98 monthly. You’ll have options to upgrade your App access to a 6 month or yearly subscription for additional savings, if you’d like.
What is the difference between the Learn to Read boxed kits and the Hooked on Phonics App + Practice Packs program?
Our complete boxed kits include everything you need to teach your child(ren) to read, Pre-K through 2nd grade with DVDs (or online content), robust workbooks and storybooks. Our App + Practice Packs program is also a comprehensive reading program which run Pre-K through early 2nd grade, and includes digital learning through our award-winning App for up to three kids on up to three devices. In addition, one set of hands-on materials mailed to your door each month to round out your child’s skills with letter writing and skill practice through a colorful workbook and hands-on storybooks. With the boxed kits, you can move at your own pace through the entire program, as you’ll receive it all at once – and with the App + Practice Packs, you can move at your own pace through the App and will receive new hands-on materials monthly.
Note, the Hooked on Phonics App + Practice Packs and the Learn to Read boxed kits were developed as standalone products and will not directly correlate to each other. If you plan to use the App with the boxed kits, it will be a powerful supplemental material rather than an integrated part of the printed program.
Hooked on Phonics is a powerful program for children who are just starting to learn letter names and letter sounds (approximately Pre-K or age three), and children who are struggling (or need a little boost) to master reading skills all the way through early 2nd grade. Our Learn to Read boxed kit program runs a bit longer, through the end of 2nd grade, while the App and App + Practice Packs program runs through early 2nd grade.
If your child has not yet mastered the alphabet and letter sounds, our Pre-reader section is the right place to begin. Both our App + Practice Packs and our Learn to Read boxed kits begin at the Pre-K level. You may start your child at any level of the program you deem appropriate, as well. Here is a general guide to how approximate grade levels match up with our App and Practice Packs:
When you open the Hooked on Phonics App for the first time, swipe right on the white arrows to be taken to our Pre-Reader (Big Reading Show) section. You’ll see a red curtain background; tap the Big Reading Show curtain and several tickets will appear. Your child can complete these “tickets” in any order, but you’ll want to move from first to last if you plan to use Practice Packs with your child for hands-on practice, as the packs coordinate with the App steps in order.
iPhone 3GS, iPhone 4, iPhone 4S, iPhone 5S and 5C, iPhone 6 and 6 Plus, iPod touch (3rd generation), iPod touch (4th generation), iPod touch (5th generation), iPads, and iPad minis. Requires iOS 6.0 or later.
All Android devices running these operating systems: Android 4.2.2 Jelly Bean, Android 4.3 Jelly Bean, Android 4.4.3 KitKat, Amazon Fire OS 3.0 Mojito.
Mac and PC Desktop Computers:
You can use the Hooked on Phonics App on laptop and desktop computers here. Log in to the For Parents menu using the email address you used to purchase.
You can download the Hooked on Phonics app via the Google Play Store on select Chromebooks. To see if your device is compatible with our app and additional information, please tap here. All devices labeled as “Stable Channel” can access our app.
The Hooked on Phonics App uses the same proven teaching methods as the Hooked on Phonics boxed kits (workbooks, storybook and DVDs). The content is similar in nature and shares some songs and storybooks. The interactive games and many e-books, as well as the skill and progress tracking, however, are unique to the App experience.
Our App is appropriate for children who are just starting to learn their letters and letter sounds (Pre-reader) through early Second-grade readers. Our physical Learn to Read products are geared toward children from Pre-reader through the end of 2nd-grade reading levels. In addition, the app covers more sight words and has a library of 36 leveled e-books that are only available within the app. These e-books were written to correspond to the sounds and words being taught in each of the lessons, so the e-books are 100% decodable to children who have completed the lessons. Thus, the eBook library gives children, even more, practice reading and more opportunities for success, which helps to boost their self-confidence and pride as readers.
For Current Hooked on Phonics Users
The app is available for Apple, Android, and Amazon devices, as well as from your desktop or laptop computer.
Search “Hooked on Phonics” from your device’s app store, then tap INSTALL, while connected to a strong WiFi connection.
1. Please restart your device by completely switching it off and back on.
2. Close all open apps (including Hooked on Phonics) and then re-launch Hooked on Phonics.
3. Make sure you are logged onto the iTunes store using the same Apple ID you used to purchase your App subscription. Here’s how to find your Apple ID.
If the above steps do not resolve your issue, please contact firstname.lastname@example.org.
Once you’ve subscribed to Hooked on Phonics, you will be able to access your subscription on up to three devices (of any eligible kind) simultaneously. If you get a new device, and have the app installed on three devices already, simply remove the App from an older device, and you will be able to install and use it on your new device with the same login information.
If it’s taking too long to download, or if the download fails, please completely delete the app from your device and move as close as you possibly can to your Wi-Fi signal. Try to avoid using your Wi-Fi for other processes during the App download process. It could also help to change your Auto-Lock Setting to 15 MINUTES, to prevent your device going to “sleep” during the download, which could cause a disruption. Then try downloading the App again. The download should be quick when the Wi-Fi signal is strong and the other factors are eliminated.
First, please be certain that the volume is turned up and the mute function has not been turned on.
If you’ve been running several apps, there might be a conflict if more than one uses sound. Please close all open apps (including Hooked on Phonics) and re-launch Hooked on Phonics.
Assuming your sound settings are ok, An error with sound may have resulted from an incomplete download. To fix it, please delete the app from your device and re-download it. Your progress will be saved, simply log in again after re-downloading from the For Parents menu. For issues with downloading, see FAQ: The App is taking a long time to download.
First, determine the source of your subscription. If you subscribed directly through our website or through a web advertisement, you’ll be able to manage your subscription through your Hooked on Phonics account Dashboard.
If you purchased your subscription from the App Store on your device, or from Apple TV (2nd or 3rd generation), you will need to manage your subscription through your App Store Subscriptions section:
On Apple mobile devices:
1. From the Home screen, tap App Store
2. Tap Featured from the menu at the bottom
3. Scroll to the bottom of the page and tap your Apple ID. If you don’t see your Apple ID, tap Sign In and enter your information. Then tap your Apple ID
4. Tap View Apple ID
5. If prompted, enter your password and tap OK
6. On the Account Settings screen, scroll down and tap Manage App Subscriptions
7. Tap the subscription you want to manage
8. Use the options to manage your subscription. You can choose a different subscription length or turn off Auto-Renewal.
On an Apple computer:
1. Open iTunes >
2. If you’re not signed in, go to Store > Sign In and enter your information >
3. Go to Store > View Account. If prompted, enter your password and then click View Account >
4. On the Account Information page, scroll to the Settings section >
5. Click Manage to the right of Subscriptions >
6. Choose the subscription you want to manage >
7. Use the options to manage your subscription. You can choose a different subscription length or turn off Auto-Renewal.
Manage your Practice Packs subscription through your Hooked on Phonics Account Dashboard. Here you can:
· Pause or cancel your subscription shipments
· Adjust the frequency of shipments
· Update account information, including mailing address
· Update payment information
· Preview upcoming shipments and shipment history
We ask that you allow 5-10 business days for your first Practice Pack to arrive. This does not include weekends or holidays. You will receive tracking information via email as soon as it is available to us. Subsequent Practice Packs should arrive about 30 days apart.
To check the availability and order replacement parts or additional materials to use with your boxed kit (workbooks, books, DVDs, etc), please call us directly at 1-888-605-5055 Monday through Friday, 9AM – 6PM Eastern time.
To register your product and gain access to the online videos, lessons, and printable activities included with your boxed kit purchase, tap HERE. You’ll need to create an account and enter the ISBN located on the product to register.
Note: The content available with your Online Access is an online version of the video content that you already have on the DVDs in your kit, plus some bonus printable activities. This is not the same as our Hooked on Phonics App, which is a separate program and therefore a separate purchase.
We’re here to help you get started with Hooked on Phonics, solve problems with your product, manage your subscription or anything else you may need. Please reach out however is convenient for you:
Email: CS@HookedOnPhonics.com (expect a response within 2 business days)
Call: 1-888-605-5055 Monday – Friday, 9AM-6PM Eastern time
Chat: Visit www.hookedonphonics.com and take advantage of the Live Chat function during business hours at the bottom right of the page.